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Terms & Conditions

 

Prices
All prices shown in the website are include GST(15%).

Payment terms
You can pay us by using your credit card or by direct credit payment method

Conditions for credit card payments
At the moment we are accepting Visa, MasterCard.

Card payments are handled by our partner Payment Express and are living up to the highest security standards, please read more about secure payments below.

The maximum limit when placing an order online is NZ$1500.
Payment is reserved on your account when you confirm your order and the amount is collected when we dispatch your order.

According the advice from Credit Card Department,we will review the orders their price are more and pay with "Credit Card",then we will decide the order may be reposition with "Direct Credit".The new customers must be paied for your order it's price are over $300.00 with "Direct Credit" to our account.

Security
Click here for details about payment and security.

Contiditons for Direct Credit payments

Direct Credit is where you deposit the funds into our bank
account, using phone or bank transfering, internet banking,
phone banking, or by manually depositing the funds into our
account.
Our account information:
  * ASB Bank Branch
    Bank Name: ASB Bank, Three King Branch
    Account Name: Inkvenus Ltd.
    Account Number: 12-3069-0296085-000
!!! Please pay more ATTENTION that your order will be kept
    in our system for only  THREE working days. If we
    haven't received your payment after THREE working days,
    we will delete your order from system.
!!! Please write down the order number in "remark" field.
Working Time
Customers can place orders for 24 hours a day, 7 days a week.

Our working time is from 9:00AM to 5:00PM, Monday to Friday.

Our delivery time is from Monday to Friday. Normally, an order will be sent out in the next business day morning if the order is placed before 1.00AM. And the products will be sent to you within 4 days, base on your location.


Deliveries
We delivery the products to you at your doorstep by CourierPost. Rapid delivery within the New Zealand whatever the size of the order. A shipping charge of NZ$ 3.99 will be processed for each order. Deliveries are normally sent as mail (letter) and bulky items as parcels.

Back orders
If an item is temporarily out of stock we will retain all items on back order until we can dispatch the entire order.

Warranty
InkVenus guarantees that our products are working as intended and do not damage your printer. If the product is not working as intended InkVenus will replace it free of charge. Your warranty on the printer will not be affected whether you are using a compatible or an original cartridge.

Returns Policy
You have the right to cancel an order without reason within 7 working days after you receive the goods (does not apply to business to business transactions). A valid Return number is required for all returns to inkVenus. We cannot accept any return that does not have a valid Return number clearly printed on the outside of the package. You can request a Return number by sending an e-mail to Customer Support. Quote your invoice number and/or your customer name and describe the reason for return in detail. Customer Support will e-mail you a Return number and instructions on how to proceed.

Please remember you must take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted. Return carriage is to be payed by you, and the goods must be in original packaging. You return the goods on your own risk.

Complaints
If you wish to return faulty goods please e-mail customerservice@inkvenus.co.nz, include full details of the problem and your invoice number. You will receive further instructions by e-mail. You must make your complaint as soon as possible from the delivery of the goods.

This does not affect your statutory rights as a consumer.

False orders
All attempts to place false orders or attempts to deceive will be reported to the local police authority.

Governing Law and Jurisdiction
The Conditions shall be governed by and construed in accordance with the laws of New Zealand and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand. Thus, contracts between you and InkVenus shall be governed by New Zealand Law.

Age limit
You must be 18 years or older to order from InkVenus.

Order confirmation
Our order acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price. After you place an order, InkVenus will determine whether or not to fulfill the order, and InkVenus may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including InkVenus's terms and conditions of sale.

InkVenus reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that InkVenus' total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to InkVenus for the product giving rise to InkVenus' liability.

Privacy Policy
Click here for details about privacy policy.

 

All trademarks and registered trademarks are the property of their respective owners, and are used for identification purposes only.